I was oblivious to the 90-day rule for keeping my email account running (which happened to be @NTLWorld rather than @VM) and in fact the account kept working for about 10 months until the end. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. com. comblueyonder. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. com email not recognised and can't log in (or reset password) in Email 13 hours ago; Old ntlworld email addresses, unable to add secondary email account to any new device in Email yesterday; Locked ntlworld. I am using a Samsung android tablet, and i have an ntlworld. If you're trying to add your Outlook. Networking and WiFi. Find out more about app passwords. I can neither send or receive emails. In response to Kain_W. My Virgin Media makes managing your account easier with all your information in one place. Re: cant connect to email on 08-12-2021 10:02 Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days. Please include a daytime phone number. My ntlworld address and mail box still working fine. Login into your Virgin Mobile account and unleash your mobile’s full potential. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email. This may be someone else trying to break into your accounts. Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. com. com Your Name: Joe Bloggs Email Address: [email protected] User Name: joe. 9. @blueyonder. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Forgotten your login details? Keep me signed in. Unable to compose, reply, forward or delete emails in Email yesterday; Password for outlook in Email yesterday; Broadband wayleave contract in QuickStart, set up and connections yesterday; Anyone had any problems verifying email for My Virgin? in Email yesterday; ordered wifi pods through whatsapp but had no confirmation/email in Networking and. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. Verify the e-mail address in your account properties. The username or password is incorrect pop3/imap access isn't turned on for this account. They will be able to check what email address you are using by going. Reply. Then click on the “My Profile” tab and go into “Manage Accounts”. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. Mark as New; Bookmark. VM have recently changed the way you access VM Mail via third party apps such as Thunderbird. I am redirected to another page. I went through steps 1 and 2 on this page, but when I select the link in step 3 it sends me back to the webpage "You Virgin. com email address to different Virgin account. ntlworld. i just want to access my original ntlworld email account via outlook. They got to me through my old ntlworld email address and basically changed all my passwords on Epic, Steam, Origin, Twitter, Facebook, Amazon, eBay, Blizzard, Instagram. Forgotten your login details? Keep me signed in. Select Allow in the pop-up. 4. com e mail address. Reply. A few weeks ago, I could only access my emails by going through 'onedrive' and then clicking on 'outlook'. com email and got a message saying "your. Just so some may see this, it seems mine works better for my second account if I log in from mail. com mailbox, which would also require you had an address ending in @outlook. Thanks. I have had a look on the forum and can see that he needs to login to the virginmedia webmail and generate a new App password to. . i put this password in years ago, anyway it won't let me reset the password. Password Show. curl -v smtps://smtp. Options. So i need someone to migrate just the email account to my new account. Sorry to see you are unable to log into VM app. Solved: I have a few . A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. net or virginmedia email accounts. As I mentioned she can't log into My Virgin Media or add her email address to her new phone because it did not accept her password and when I tried to. 0 Kudos Reply. That is in the format video-post-mossy-sharp Hey tom-k, Welcome back to the community and thanks for taking the time to post here on the forums. net email users. When the password is requested, select the option ''forgot my password'' below. Each email address has its own 'My Virgin Media account'. hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. Some very wise words there Coenoby, and food for thought about a fresh start when migrating away from my @ntlworld. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. So to be clear, you are a current VM broadband customer, you also have a valid my. Id be grateful for any further adviceOnce you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. com. Options. Check your email accounts settings. Kind regards, Chris. Everytime I try and sign into my account (Cust for over 25 years), it says please enter a valid email address. Yes, the warning message can be confusing. For sometime now, VM have been. We have tried changing our password in My Virgin Media but this has not resolved the issue. That will take you to the relevant "My Virgin Media" account for that email address. Forgotten your login details? Keep me signed in. Outlook keeps asking me to log onto "pop. As of Thursday I haven't been able to access my NTL email through Outlook. com. ntlworld. com. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. ’. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. 2 weeks ago. com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. To start the Add your email accounts wizard, press Ctrl-Shift-T. Thanks again for the reply. com. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Thanks for coming back to us CJW1957. Sorry. I just want the email address deleted. com provides IMAP access to your Ntlworld. com login using a third party (Yahoo username (email address)). Try that and see how it goes. Sign in Not. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. Yes I am a current Virginmedia customer and yes, the account that I can't access is listed in My Virg. I have connected my ntlworld email to my virginmedia account and was able to access through this. The immediate answer to that is if that email account is not linked to a live Virgin Media broadband account you. We would like to show you a description here but the site won’t allow us. 2) If that is unsuccessful then you could try the "Forgot your password" option. Virgin Media. That email account doesn't seem to exist anymore. NikTheGeek. com If you are still a customer then call Tech Support and they will help you get access to your email account. Joining in Options. Old Ntlworld e-mail in Email 7 hours ago; Ntlworld Outlook Locked Out in Email Wednesday; NTLWorld email hacked. Needless to say I think that you've made the right choice. Thanks. Password Show. Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. basically when i log into my normal virgin account, i get the 'Your mailbox is unavailable' message. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. SpeedVirgin Media offers vital connectivity and entertainment to support the nation during lockdown. Is there a way to reset this? I'm still using this email and it has been working without an issue. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. com email address with outlook is still not - 5348769 Browse Virgin Media Virgin Media Community To confirm I log into my virgin media account with my yahoo email address. in Email yesterday; No Access to NTLWORLD. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. It just says 'couldn't logon to imap server. Posted November 01, 2022 - Updated November 20, 2023. Now I'm not receiving emails. Options. Natalie_L. Visit our email sign in page here and type in your email address. I keep - 5370597. Then click on the " Account settings " tab and then the " Account details " tab. Then I noticed the hacker was still there, all my emails were being forwarded to them. Suddenly it is telling me it needs verification for account. When you get to the second page of the wizard, Select IMAP from the dropdown. Just updated my VM email log in details & now logging in via secondary email. . emails coming in from others seem to be unaffected. Log in to your Virgin Media Business Mobile Account. Forgotten your login details? Keep me signed in. I don't use webmail but my Ntlworld account is still set up and active on Thunderbird. uk. Answer. net. net or virginmedia email accounts. Further more if you want to access the email address via a third party email app on a PC or mobile device then an app password has to be generated via the relevant My VM account. Have been locked out for a week now. In the next step, select the “Import emails from my other account (POP3)” option and click “Next”. Options. to see if you are affected, send 10 numbered emails from your ntlworld account using outlook express or similar email client (not webmail) to your own ntlworld email address and see if any or all or some get there to your inbox. Access your bills, diagnose faults and manage. On Friday at approx 2:30 it stopped working, - 5259882. But I have continued to use my ntlworld email account problem free. Mailbird might be able to detect server settings for Ntlworld. 6 - 6. If you occasionally temporarily lose a message, it's because you didn't change the maximum number of server. mail2web. that is skyHi. I received the verification email on my new address and clicked on it. " " I log into the rental property Virgin account using the @ntlworld. Ari - Forum. change the secondary account password by selecting View/Change. . The problems you have are entirely due to virgin media service end, dont mess with your log on or password . In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses. com email address. com -u. Working hard to help connect the nation, shop our offers and order online. Since 19 June 2023 now 21 June 2023 my username@ntlworld. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. Select Accounts > Email accounts. Logged on to Virgin Media and couldn't change my password as my email address was "not. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. You need to provide an email to help you manage your account online. Help > Create new Email address >. Try that and see how it goes. The problems appear to have started shortly before 6pm last night, according to. I get asked for my Virgin account number, area. This is proving to be impossible - I can't even received my ntlworld emails on outlook. To set up your email account on macOS or Windows, first download and install the Postbox desktop email app. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Despite having a previous (recent) email saying I needed to set an app password for this email account to access it. . 0 Kudos Reply. ntlworld,com (or pop3. I'm not massively technical so I am stumped on this. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. BT ID or Email address. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. uk to sign in, we’re asking you to update it to a third-party email address. However, VM continues to support the existing email accounts of VM broadband customers. I’ll let him know, thanks! The best advice you can give him is to start a new email account with another provider, and let all his contacts know the new address. If you can then You could try deleting the email credentials from your phone and re add them and or try another email app. The primary has been hacked and I was advised to change the password. com) Select the mail server as POP3 and enter the. However I would prefer to set my own password rather than use the auto-generated. Is there a way of getting a notification sound when an e mail arrives in the inbox. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. If its linked to your current active account we should be able to re set this for you. Trying to download messages into Outlook has not worked since around the 17th of July. . The server port should be 993. Log-in. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. I use Windows Mail to access my ntl emails but as only the most recent mails are saved there, from time to time do need to log into webmail to find historical mails. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. on 05-08-2023 09:08. Change the password to something you have never used before and leave it 20 minutes before trying to log into the email account to give time for the update to propagate round all the VM email servers. Have now resolved the problem. In the “Check mail from other accounts” section, click “Add a mail account”. My 93 year old father in law has an active email address ****@ntlworld. Devin. com email. The first thing to do is change the password for the Ntlworld email address concerned. Enter the password to your ntlworld. Contact support. Using “other” in the mail wizard, After adding your name, email, password and description, it pops up saying No password provided for “ntlworld” (taken from description. Click on Update Settings > Account Details > scroll down to password and select Edit. 1) I can't log in to the ntlworld. com and we’ll look into them. . Joining in. If you click on "Learn more" you might find something useful there. com or blueyonder" etc. I've noticed today that no ntlworld emails are coming through now on my mobile. My grandfather has a NTLWorld email account and has had this for a few years. com" asking for username and password. How can I do this? - 5299558. You can get to that section by clicking on the Account settings tab and then the Account details tab. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. My partner uses an ntlworld email address which has worked correctly for years on her iphone. virgin. According to Down Detector, the problems started at about 06:45 BST, and are affecting customers. Solved: I am suffering from a what seems to be a common problem. Browse Virgin Media Virgin Media Community. Email Password reset and Data Protection in Email yesterday; Outlook & Cannot connect to IMAP email server in Email yesterday; NTL email still live - I cant access it or shut it down in Email Monday; email account locked in Email Monday; Can’t access ntlworld email account in Email SundayWhen you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. uk. richard. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. I'd recommend holding off resetting until they can sort the problem. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. Networking and WiFi. in Email Friday; Can't logon to Virginmedia mail from any remote client devices in Email a week ago; Blueyonder email account hacked and needs to be deleted in Email. Anyway, since. Dad has no idea what his password is!On the View tab, select View settings. My Facebook account was hacked yesterday using my ntlworld email address. Sign into the account here:. " Select "See all settings," "Accounts and Import" and then "Add a mail account. If you want to know more, the updated sections are 6. Now I'm totally locked out of my virgin ntlworld email account. @ntlworld. You can simply delete those emails and move on with no worries. Sign in Not signed up yet? Register for My Virgin Media here. 0 Kudos Reply. I have several email addresses linked to my master account, there used to be a way to see these in My Virgin Media but I cannot see them anymore. Try signing into the My Virgin Media Account for that secondary email address by entering that ntlworld address and what you think its password is here. Go to Account settings, then Account details, b. All the emails I have received and previously filed elsewhere have been duplicated into my inbox, along with new emails into my junk box (233 emails. ntlworld. Go to Gmail and select the cog icon in the upper right corner and select "Settings. Sign into the account here:. That result adds further evidence to suggest that the Ntlworld email address is indeed in the process of being closed down as it should be 90 days after the host VM broadband account is closed. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. 2) I'm unable to change the password to the ntlworld. Help!! My settings are. Thank you. Logged out of ntlworld accont. You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I find it absolutely disgusting that virgin media, takeover, NTL world, and then when you close your account with Virgin they literally don’t allow you after so many days to access and log into your email account online with your password. It doesn't show when I login using my primary - 5322170. Log-in email address . However, I was wondering if there was ANY possibility I could get a password reset on the old account, so I could potentially use that to log into Gmailify or another. virginmedia. That is in the format video-post-mossy-sharpEmail; Unable to sign into ntlworld account; Options. com offers email hosting services for all your email needs. Reply. All Rights ReservedReset your password. Enter your full ntlworld. uk and @virgin. It just stopped receiving emails on Friday and I’ve only just worked out that I can’t get in it at all and it appears to be gone. Kind regards, Chris. Enter your full email address again in the "Username" field. However, there is another complication. However your VM email address itself will not be changed. If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. Although it's not the only one. We still have a virgin media account but changed the contact email. Try that and see how it goes. However, they are ok on my PC. @ntlworld. I currently use Gmail to access them but I. I get - 5249413. Create a password that's a brand new and secure and has never been used on this account before. com. Fast forward to today, we rang VM and got the password changed, can log in fine to the website and even webmail, but I'm struggling to. By making your old Ntlworld address your main email account going forward you are effectively locking yourself into sticking with VM as your broadband provider in the future. Go to Family & other users. I'm still using the the old NTL e-mail address and I tried to log in this morning and it did not recognise my details. Choose the appropriate File Naming option. We normally access our emails via Windows Live Mail but have also. Virgin Media; My Virgin Media; Shop;. How to manage my email account | Virgin Media HelpTake us with you in four easy steps. Step 4: On the next screen, select IMAP. Working hard to help connect the nation, shop our offers and order online. So that part should now say something like " youremailaddy@ntlworld. co. in Email Tuesday; NTLWORLD unavailable on Outlook in Email Monday; all my . You can plop them in separate folders if you want but that way you don't need to set email clients to login to various different servers. Click the “Accounts and Import” or “Accounts” tab. We have now restored the ability to send and receive emails for all affected accounts. uk. @virgin. This is the message I get when trying to log into my ntlworld email account it’s been like that for nearly 4 weeks I can’t change anything in the email settings. Login into your Virgin Mobile account and unleash your mobile’s full potential. When I try online it says “oops! We can’t find the page you’re looking for”. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. Hi, just setting up new phone and can't remember my ntlworld email password. Virgin Media has crashed this morning, leaving users across the UK unable to access their emails. Send test e-mail message: Cannot send the message. - sent to my important secondary email account: Hi, Further to my email to you over the weekend, I wanted to provide you with a fuller update and clarity on your Virgin Media email service. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. While the majority of customers have been virgin. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. . If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page;. Second ntlworld email problems JaneG1. com) email servers you should update the server settings to use the virginmedia. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. virginmedia. on 17-08-2022 19:35. Hi, For almost a week now I have been unable to login to my email account, I have tried signing in via web mail as well and get - - 5360806. Issue is now sorted. all my folders have disappeared. ntlworld. You can do that by signing into the "My Virgin Media" account for that email address: Sign into the "My Virgin Media" account for that email address from this link using that ntlworld email address and existing password. on 06-03-2023 18:47. Sorry for the inconvenience this may cause you. Graham_A. My main email address is ntlworld. Then tap on Account details. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. com. Our teams have been continuing to work on restoring historic emails into your inbox.